Contact Us

Welcome to the official contact page of 9winz, a Curacao-licensed online casino created for players in India. On this page you will find clear ways to reach our team, along with a brief introduction to who we are, what we stand for, and how we support you around the clock.

About 9winz

9winz is operated by Globis N.V., a company registered in Curacao with company number 155962 and office at Schottegatweg Oost 10 Unit 1-9, Bon Bini Business Center, Curacao. We operate under licence number OGL/2024/1194/0723 issued by the Curacao Gaming Authority (CGA), with igagroup.com acting as trust service representative.

Our platform focuses on the Indian market and supports legal-age players (18+ or higher minimum legal age, depending on local law). We bring together slots, live casino, sports betting, crash games, instant games and much more, supplied by recognised providers such as Evolution, Ezugi, Pragmatic Play, PG Soft, NetEnt, Red Tiger, Playtech and others.

You can enjoy 9winz on desktop, mobile browser, Android and iOS. Our goal is to give Indian players a smooth, secure and fast experience, with local payment methods such as UPI, NetBanking, debit cards, Visa, Mastercard and several other local options, along with crypto support.

Our Mission

At 9winz, our mission is clear: to offer a safe, fair and engaging online casino space for players in India. We aim to combine generous promotions, fast payments, and dependable support on a single platform that is easy to use for both new and experienced players.

We focus strongly on three core values:

• Safety and fairness: Operating under a recognised Curacao licence, following strict rules for player verification and game integrity.
• Transparency: Presenting terms for bonuses, payments and KYC in a clear way, so you always know how things work.
• Responsible play: Providing tools for self-exclusion, deposit limits, loss limits, wager limits and session time limits to support healthy gaming habits.

How We Support You

We know that good support is essential for a positive gaming experience. The 9winz support team is available 24/7 and is trained to help with questions about registration, payments, bonuses, verification and responsible gaming tools.

We aim to answer complaints within 10 days, unless there are external factors that cause delay, such as bank checks or third-party investigations. For general questions, we usually respond much faster.

Contact Channels

You can use any of the contact options below. Please choose the one that suits your request best and include as much detail as possible, so we can assist you quickly.

Primary Support Email

Email: [email protected]

Use this address for:

• Account access issues (login problems, password reset help)
• Payment queries (deposits, withdrawals, pending transactions)
• Bonus questions (welcome bonus, cashback, VIP rewards, $10 Free Money)
• Technical issues on desktop, mobile web or apps
• Feedback about games, features or your experience

Official 9winz Support Email

Email: [email protected]

This address is used for:

• Formal complaints about account handling, payments or bonuses
• Dispute follow-up after contacting frontline support
• Responsible gaming queries (self-exclusion, limits, account pause)

When you write to this address for a complaint, please include your registered email, username, a clear description of the issue, dates, amounts and screenshots, if available. This will speed up the review process.

24/7 Support Availability

Our customer support operates 24 hours a day, 7 days a week. While response time can vary based on traffic and complexity of your case, we strive to provide timely answers and to keep you informed if extra checks are needed.

Information To Include When Contacting Us

To handle your request as quickly as possible, please share the following details in your first message where relevant:

• Your registered email address on 9winz
• Your username
• Approximate date and time of the issue
• Payment method used (for payment-related questions)
• Amount and currency (INR or BDT)
• Device type and browser or app (for technical issues)
• Clear description of what happened and what error message you see

Support for Payments and Verification

Because we are a licensed casino, certain checks are required before we can process some payments. This is for your safety and to follow anti-fraud and anti-money-laundering rules.

Deposit Help

If your deposit with UPI, NetBanking, debit card, Visa, Mastercard, crypto or another local method does not appear, you can contact us with:

• Method used for the deposit
• Amount and currency
• Time of transaction
• Screenshot or reference number from your bank or wallet, if available

In most cases, deposits are credited as soon as we receive confirmation from the payment provider. Card payments clear after we receive irrevocable approval and an authorization code from the card processor.

Withdrawal Help

For withdrawals, we usually process requests within 48 hours, and in some cases almost instantly, depending on method and checks. Daily limits are 500,000 INR (or 650,000 BDT), and weekly limits are 2,000,000 INR (or 2,500,000 BDT). For larger amounts, we may request extra KYC documents once you reach a cumulative threshold of 200,000 INR (or 250,000 BDT).

If you have questions about a pending withdrawal, please share:

• Withdrawal amount and currency
• Selected withdrawal method
• Date when you requested the withdrawal
• Any reference number shown in your account

KYC and Verification Support

To keep your account safe, we may ask for identification at any stage, and we always reserve the right to request more documents before confirming a withdrawal. Typical details we may need are your first name, last name, date of birth, current address, phone number, email and payment information.

We may also request copies of your passport or another ID, and in India we may ask you to upload your Aadhaar card in advance for smoother future checks. If documents are missing, unclear, or if false information is given, we may block or close the account according to our terms.

If you need help with verification, please contact us with:

• Your registered email and username
• Which documents you have already sent
• Screenshots of any error message, if upload fails

Responsible Gaming Support

We encourage all players to gamble responsibly. 9winz provides several tools which you can manage from your profile after login:

• Self-exclusion
• Account pause
• Deposit limit
• Wager limit
• Loss limit
• Session time limit

If you feel that gambling is affecting you, please contact us and request a limit or self-exclusion period. Our team will guide you through the process and confirm once changes are in place.

General Questions About Games and Bonuses

If you wish to understand bonus terms or game rules better, our team can explain how specific offers work, such as the welcome bonus, cashback, VIP rewards and the $10 Free Money promotion. While some conditions, such as wagering levels or bonus amounts, are given in the Promotions section of your account, we can help clarify anything that is not clear.

We can also give basic guidance on:

• How to find favourite games like Teen Patti, Andar Bahar, Aviator, Crash X, Gates of Olympus 1000™ and others
• How to switch between sports betting, live casino, slots and crash games
• How to use search and filters to explore providers and game categories

Restricted Countries and Legal Age

9winz is focused on India and some other permitted markets, and our services are not offered in certain countries, including Afghanistan, Australia, France, Italy, Netherlands, Pakistan, USA, United Kingdom and some others listed in our terms. You must be at least 18 years old, or meet any higher minimum legal age in your place of residence, to open an account and play.

We may ask for age verification, and we reserve the right to close or block accounts where age or jurisdiction rules are broken.

Our Commitment to You

Every message you send helps us improve 9winz. Whether you are writing about a payment, a technical issue, or a simple suggestion, our team treats your feedback as an important part of how we grow.

We will always do our best to:

• Respond in a clear and respectful manner
• Keep your personal data secure and confidential
• Follow our licence, internal rules and applicable law
• Explain our decisions about payments, bonuses and account status

Visit Our Homepage

For more information about games, promotions and detailed terms, you can visit 9winzcasino.live and explore the full platform.

Summary of Contact Details

If you have any questions, concerns or feedback, please reach out through the email addresses above. The 9winz team is here to support you at every step of your gaming journey.