Privacy Policy

Last updated: 22 June 2026

This Privacy Policy explains how 9winz ("9winz", "we", "us", or "our") collects, uses, discloses, and protects your personal data when you use our website, mobile site, Android and iOS apps and related services for online casino games, live casino, sports betting and other gaming products aimed at players in India.

By creating an account, visiting our site, placing bets, using our apps, contacting support, or taking part in any promotion of 9winz, you agree to this Privacy Policy and to our processing of your data as described here.

Contact Details

If you have questions about this Privacy Policy or about how we handle your data, you may contact us at:

• Email for privacy and general matters: [email protected]
• Customer support email (as used on our main brand site): [email protected]
• Data controller: Globis N.V., registered in Curacao, company number 155962, Schottegatweg Oost 10 Unit 1-9, Bon Bini Business Center, Curacao

Who We Are

9winz is an online gaming brand operated by Globis N.V., a company registered and licensed in Curacao under licence number OGL/2024/1194/0723 issued by the Curacao Gaming Authority (CGA) on 14 August 2025. Our services target adult players in India and in other markets where our games are legally allowed. We use a trust service representative, igagroup.com, for licence and compliance support.

Who This Policy Applies To

This Privacy Policy applies to:

• Visitors who browse our site without registering
• Players who open and use a 9winz account
• Users of our Android and iOS applications
• People who contact us through email, chat or other channels
• Participants in our promotions, VIP and loyalty programs

If you do not agree with this Privacy Policy, you should stop using our services and close your account where applicable.

Legal Age and Eligibility

Our services are for adults only. You must be at least 18 years old, or a higher minimum legal age as required by law in your jurisdiction, to create an account and place bets.

We may ask for proof of age and identity at any time. If we find that you are underage or not allowed to use our services, we will close your account, block access and handle your data and funds as required by our Terms and Conditions and applicable law.

Information We Collect

1. Information You Provide Directly

When you register, use your account or contact us, you provide data such as:

• Identification details: first name, last name, date of birth, gender (where requested), place of residence
• Contact details: email address, mobile phone number, postal address where needed
• Account data: username, password, security questions and answers, language and currency settings
• Verification data (KYC): scan or photo of your passport or other ID document, Aadhaar Card, driving licence, PAN, proof of address such as utility bill or bank statement, and any additional documents we request
• Payment data: payment method details you choose to use, such as masked card numbers, UPI ID, bank account details, crypto wallet address, and transaction information
• Communication data: records of emails, chat messages, complaint forms, and any other information you send to us while contacting support
• Promotion and survey data: your responses when you join promotions, bonuses, loyalty or VIP programs, surveys, feedback forms and similar activities

2. Information Collected Automatically

When you visit our site or use our apps, we may automatically collect:

• Technical data: IP address, browser type and version, device type, device identifiers, operating system, app version, screen resolution, connection type
• Usage data: pages visited, date and time of visits, clicks, scrolling, time spent on pages or in the app, referral pages, and other interaction data
• Log data: login attempts, password changes, account settings updates, consent records, and important actions taken in your account
• Location data: approximate location based on your IP address, used to respect legal restrictions and fraud checks

3. Information From Third Parties

We may receive data about you from:

• Payment providers, banks and financial institutions involved in processing deposits and withdrawals
• Verification and KYC service providers that help us confirm your identity, age, address and payment ownership
• Fraud prevention and risk scoring providers
• Marketing and analytics partners that help us understand user behaviour and improve our services
• Affiliates and advertising partners who refer you to our site

Types of Gaming and Transaction Data We Process

As an online casino and sports betting operator focused on India, we process information related to your gameplay and payments, including:

• Betting history: games played (slots, live casino, crash games, sports bets, TV games and other titles), time and date, stakes, odds, results and winnings or losses
• Bonus and promotion usage: bonuses claimed, wagering progress, bonus balance, cashback history, VIP level and rewards from the 9winz Rewards and VIP Program
• Deposit records: method used (UPI, NetBanking, cards, crypto or other local methods), deposit amount, currency, date and status
• Withdrawal records: withdrawal method, amount, currency, date, status, verification checks and any applied fees
• Limits and responsible gaming settings: deposit, wager, loss and session limits, self-exclusion status, cooling-off periods, account pauses and related communications

Why We Process Your Data (Purposes)

We use your data for clear and lawful purposes such as:

• Account creation and management, including profile creation, login, security, password reset and account settings
• Providing gaming services, including access to slots, live casino games like Roulette, Teen Patti and Andar Bahar, crash games such as Aviator, and sports betting
• Processing deposits and withdrawals, including checks relating to payment ownership and source of funds where needed
• Meeting legal and regulatory duties, including age verification, anti-money laundering (AML) and combating financing of terrorism (CFT)
• Preventing and detecting fraud, cheating, bonus abuse, money laundering and other illegal or suspicious activities
• Ensuring technical security of our systems, including monitoring for misuse, VPN or proxy abuse, multiple accounts and unauthorised access
• Running promotions, bonuses, free money offers, cashback, sports promotions and the VIP program, including evaluation of eligibility and calculation of rewards
• Providing support and handling complaints through email and other channels, including answering queries and resolving disputes
• Sending service messages such as account notices, bonus updates connected to your activity, changes in Terms and Conditions or Privacy Policy, or important technical alerts
• Improving our services and user experience, including statistical analysis, performance monitoring, product development and testing new features
• Marketing our services where allowed, including sending promotional messages and personalised offers, subject to your choices
• Protecting our legal rights, enforcing our Terms and Conditions and handling disputes with users or third parties

Legal Bases for Processing

We rely on several legal grounds for processing your personal data, which may include:

• Performance of a contract: for example, to open your account, process your deposits and withdrawals and enable your use of our gaming services
• Legal obligations: for example, to comply with AML laws, gambling regulations and tax or reporting requirements
• Legitimate interests: for example, to prevent fraud and abuse, secure our systems, conduct analytics, improve our services and defend legal claims
• Your consent: for example, for certain marketing activities, or where we use optional cookies and similar tools, where required by law

Where we rely on consent, you may withdraw your consent at any time using the tools provided in your account settings or by contacting us. Withdrawal of consent will not affect processing that has already happened before the withdrawal.

Cookies and Similar Technologies

We use cookies and similar tracking technologies on our website and apps to make our services work smoothly, keep your session active, remember your preferences and analyse how visitors use our services.

Types of Cookies We May Use

• Strictly necessary cookies: required for operation of the site and apps, including login, security and core navigation
• Preference cookies: store your language, currency, odds format, and other setting choices
• Analytics cookies: help us understand traffic, usage patterns and performance so we can improve our site and games
• Marketing cookies: may be used to show relevant offers and measure the performance of our advertising campaigns

You may control cookies through your browser or device settings. If you disable certain cookies, some parts of our site or app may not function correctly.

How We Share Your Data

We may share your personal data with selected third parties for the purposes listed above. We do not sell your personal data.

Categories of Recipients

• Payment service providers and banks handling card, UPI, NetBanking, crypto and other local payment methods
• Game providers and software studios that supply games such as slots, live casino and crash games and that may need technical identifiers to run the games and confirm outcomes
• Verification and KYC partners that help confirm your identity, age, address and payment ownership
• Fraud prevention and risk management services used to detect and prevent suspicious transactions and account misuse
• IT and infrastructure providers who host our platforms, store data, maintain systems, and help keep our services available and safe
• Analytics and marketing partners who support our advertising, user analytics and communication campaigns within legal limits
• Professional advisers such as lawyers, auditors and consultants, where required to protect our legitimate interests
• Regulators, law enforcement agencies, courts and other public authorities when required by law or when needed to protect our rights or the safety of our users
• Companies within the group of Globis N.V. that support operations, compliance or customer services

International Transfers

As 9winz is operated by Globis N.V. in Curacao and works with global game studios, payment providers and IT partners, your personal data may be stored or processed in countries other than your own, including countries outside India or the European Economic Area.

In all such cases, we will take steps to ensure that your data receives an adequate level of protection. These steps may include contractual safeguards, technical protection measures, and strict internal policies for access control and confidentiality.

Data Retention

We keep your personal data only for as long as needed for the purposes set out in this Privacy Policy, or as long as required by law or regulation. The retention period may vary depending on the type of data.

Factors that influence how long we keep data include:

• Legal and regulatory rules for gambling operators, including AML and KYC retention periods
• Limitation periods for possible legal claims or disputes
• The need to maintain accurate records of your transactions, bets, deposits, withdrawals and account history
• Our internal policies on inactive accounts and responsible gaming

After the end of the retention period, we will delete or anonymise your data so that it is no longer linked to you. In some cases, we may keep aggregated data that does not identify you personally for statistical or reporting purposes.

Data Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, change, disclosure or loss. These measures may include encryption, firewalls, secure data centres, strict access controls, regular security reviews and staff training.

While we take strong steps to secure your data, no system can be completely safe. You also play a key role by using a strong password, keeping your login details secret, and notifying us quickly if you suspect any unauthorised use of your account.

Your Rights Over Your Personal Data

Subject to applicable law and some limits, you may have the following rights in relation to your personal data:

• Right of access: to ask for a copy of personal data we hold about you and related information
• Right to correction: to ask us to correct inaccurate or incomplete personal data
• Right to deletion: to request deletion of your personal data in certain situations, for example where we no longer need it and no legal retention duty applies
• Right to restriction: to ask us to restrict processing of your personal data in certain cases
• Right to object: to object to some processing based on legitimate interests and to direct marketing, including profiling related to direct marketing
• Right to data portability: where applicable, to receive personal data you provided in a structured and commonly used format and to ask us to send it to another controller where technically feasible
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time

To exercise these rights, contact us using the contact details mentioned above. We may ask for proof of identity to protect your account and data. Some rights may be limited if fulfilling your request would affect our legal obligations, public interest duties, or the rights of others.

Marketing Communication

We may use your email address, phone number and in-account notifications to send you information about our products, bonuses, promotions, cashback offers, free money deals, sports offers and VIP rewards, where this is allowed by law.

You can control marketing messages in several ways:

• By using unsubscribe links in marketing emails
• By changing communication preferences in your account settings where this option is available
• By contacting customer support and asking to update your marketing choices

Even if you opt out of marketing communication, we may still send you non-promotional messages that are necessary for operating your account, such as important service alerts, transactional notifications and changes in our Terms and Conditions or policies.

Responsible Gaming and Data Use

We are committed to responsible gaming. For this purpose, we may use your data to:

• Apply and manage your self-exclusion, deposit limits, wager limits, loss limits and session time limits
• Detect possible signs of harmful gambling behaviour based on your betting patterns, deposits and other activity
• Contact you with information about responsible gaming tools or to offer support in case of suspected gambling harm

Some of these activities may involve analysis of your behaviour and automated checks. Decisions that significantly affect your account may be reviewed by our team on request.

Automated Decision-Making and Profiling

We may use automated systems and limited profiling to:

• Evaluate risk and detect potential fraud, money laundering or bonus abuse
• Apply security rules based on device, IP or activity patterns
• Group users based on playing behaviour for the purpose of responsible gaming checks
• Present relevant promotions and bonuses based on your past activity, subject to your marketing choices

Where automated decisions have a legal or similarly significant effect on you, we will follow applicable legal safeguards, which may include the right to request human review of the decision.

Data Relating to Fraud, Abuse and Security

We take misuse of our platform very seriously. To protect our players, the integrity of our games and our licence, we may process and store data about:

• Accounts involved in suspected or confirmed fraud, cheating, bonus abuse, chargebacks or money laundering
• Attempts to create multiple or duplicate accounts in violation of our one-account rule
• Use of VPNs, proxies or other tools to hide identity, change location or bypass legal, technical or bonus rules
• Breaches of our Terms and Conditions and related security incidents

We may share relevant data about such incidents with payment providers, regulators, law enforcement and other gaming operators or platforms, where allowed by law and when we believe this is necessary to prevent crime or protect others.

Third-Party Websites and Services

Our site may contain links to third-party websites, apps, tools or services. This Privacy Policy applies only to data processed by 9winz. We are not responsible for the privacy practices or content of third-party sites. If you follow a link to a third-party service, you should read its privacy policy before providing any personal data.

Children’s Data

Our services are strictly for adults. We do not knowingly collect or maintain personal data of minors. If we find that we have collected data from a minor, we will take steps to delete that data and, where applicable, close the account.

Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time, for example due to changes in law, regulatory guidance, our licence conditions or our products. Updated versions will be posted on this page and will show a new “Last updated” date at the top.

In case of material changes that significantly affect your rights or how we use your data, we may also inform you by email, in-account message, app notification or other clear communication method. By continuing to use our services after the new version comes into effect, you accept the updated Privacy Policy.

How to Raise Concerns or Complaints

If you have any concern about how we collect or use your personal data, please contact us first so that we can try to resolve the issue quickly and fairly.

• Email: [email protected]
• Alternative support email: [email protected]

We aim to reply to complaints within 10 days where possible, though external factors may sometimes cause delay. If you are not satisfied with our reply and you believe your privacy rights have been violated, you may have the right to contact a data protection authority or regulator, depending on your country of residence.

Jurisdiction and Applicable Law

This Privacy Policy is governed by the laws of Curacao, in line with our licence and our Terms and Conditions. Any dispute relating to this Policy, our handling of personal data, or your use of our services will be subject to the jurisdiction of the courts of Curacao, unless mandatory law states otherwise.

Key Points Summary (Non-Binding)

The table below is only for quick reference. It does not replace the full text above.

Final Provisions

This Privacy Policy is part of the terms governing your use of our site and services. By creating an account and using our gaming platform hosted on 9winzcasino.live, you confirm that you have read, understood and accepted this Policy.

If any part of this Policy is found invalid or unenforceable under applicable law, the remaining parts will continue in full effect. Our failure to enforce a particular right or term shall not be understood as a waiver of that right or term.

If you need clarification of any part of this Privacy Policy, or if you wish to exercise your data rights, you may contact us at any time using the email address listed in the Contact Details section above.