Terms and Conditions

Contact Details

These Terms and Conditions apply to players using 9winz India through the website 9winzcasino.live.

If you have any questions about these Terms, your account, deposits, withdrawals, or any game on 9winz, you can contact us at:

• Brand name: 9winz
• Website: www.9winzcasino.live
• Operator: Globis N.V.
• Company number: 155962
• Registered address: Schottegatweg Oost 10 Unit 1-9, Bon Bini Business Center, Curacao
• Support email: [email protected]
• Support availability: 24/7 customer support

1. Introduction

These Terms and Conditions (the “Terms”) form a binding agreement between you and Globis N.V., the owner and operator of 9winz, for the use of the online casino and betting services offered at 9winzcasino.live (the “Site”). By registering, accessing, or using any part of the Site, you confirm that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with any part of these Terms, you must not create an account or use our services.

2. Licensing and Regulatory Information

9winz is operated by Globis N.V., a company established and registered under the laws of Curacao, with company number 155962 and registered address at Schottegatweg Oost 10 Unit 1-9, Bon Bini Business Center, Curacao.

Globis N.V. is licensed and regulated by the Curacao Gaming Authority (CGA) under licence number OGL/2024/1194/0723, issued on 14 August 2025. Trust service representation is provided by igagroup.com.

By using the Site, you acknowledge that your participation in games takes place under the laws of Curacao and in line with this licence.

3. Acceptance of Terms

By creating an account or using the Site, you agree that:

• You have read and understood these Terms and our Privacy Policy, Bonus Terms, Game Rules, and any other rules published on the Site.
• You agree to follow these Terms at all times.
• You understand that these Terms may be updated from time to time.

We may change these Terms at our discretion. Any changes will be published on the Site and will take effect from the date of publication. Continued use of the Site after changes are published means you accept the updated Terms.

4. Eligibility and Restricted Countries

4.1 Legal age

You may use 9winz only if:

• You are at least 18 years old, or
• You are of a higher minimum legal age for online gambling in your jurisdiction, if applicable.

We may request proof of age at any time. If we find that you are underage, your account will be closed, and any winnings may be void.

4.2 Restricted territories

You must not use the Site from a country where online gambling is prohibited or from a country we have defined as restricted. 9winz does not accept registrations or bets from residents or persons located in, or accessing from, the following countries (or their territories and dependencies):

• Afghanistan
• Aruba
• Australia
• Bonaire
• Curacao
• Denmark
• Estonia
• France
• French territories
• Iran
• Iraq
• Italy
• Jordan
• Kuwait
• Netherlands
• North Korea
• Pakistan
• Saba
• Spain
• St Maarten
• Statia
• Syria
• United States of America (USA)
• USA dependencies
• United Kingdom
• Yemen

We may update this list at any time. It is your duty to check local laws and ensure that online gambling is legal in your place of residence before using 9winz.

4.3 Responsibility for local laws

You are fully responsible for ensuring that your use of 9winz follows the laws and regulations of your country, state, or region. We do not give legal advice and we do not accept liability if your use of the Site breaks any law that applies to you.

5. Account Registration

5.1 Creating an account

To play real-money games at 9winz, you must create a member account (the “Account”). During registration, you must provide accurate and complete information, including but not limited to:

• First name
• Last name
• Current address
• Date of birth
• Email address
• Phone number
• Place of residence
• Payment information

You confirm that all information provided is true and up to date. You must promptly update any change in your details through your profile or by contacting support.

5.2 One account rule

Each player is allowed to have only one 9winz account. The following are not allowed:

• Opening more than one account in your own name.
• Creating accounts for others.
• Using someone else’s details to register.
• Multiple accounts from the same person, email, phone, device, or IP address to gain bonus or other advantage.

If we find duplicate or linked accounts, we may close those accounts, cancel bonuses, void winnings, and return remaining real-money balances at our discretion, after deduction of applicable fees or losses.

5.3 Account security

You must keep your login details (username, password, and any other security details) confidential. You are responsible for all activity carried out under your account, whether or not you personally authorised such activity.

• If you believe your account has been compromised, you must immediately change your password and contact support.
• You should log out after each session, especially when using a shared or public device.

5.4 Account closure by you

You may request to close your account at any time by contacting [email protected]. Before closing the account, we may ask you to withdraw any remaining balance or submit additional documents if needed by law or policy.

6. KYC and Verification

6.1 Verification process

To comply with legal and licence obligations, 9winz may carry out “Know Your Customer” (KYC) checks. We may request documents and information at registration, deposit, withdrawal, or at any later point.

We may ask you to provide, for example:

• Passport or other valid government-issued ID
• Aadhaar Card (which may be uploaded in advance)
• Proof of address (such as a utility bill or bank statement)
• Proof of payment method ownership (such as a card copy or payment account screenshot)

6.2 Use of documents and data

Your data is collected, stored, and used in line with our Privacy Policy and applicable data protection laws. By using 9winz, you consent to these checks and to our processing of your personal data for identity verification, fraud prevention, and responsible gaming.

6.3 Failure to provide documents

If you do not provide requested documents, or if the information you provide is false, misleading, or incomplete, we may:

• Block your account temporarily.
• Close your account permanently.
• Withhold withdrawals until checks are completed.
• Confiscate bonuses and winnings where fraud or abuse is confirmed.

Passport data may be required before your winnings can be paid out.

7. Deposits

7.1 Deposit methods

For players in India, we aim to offer a set of convenient, secure, and fast deposit methods. Current options include, among others:

• NetBanking
• UPI Payment
• Debit Cards
• Visa
• Mastercard
• Crypto payments
• Other local payment methods (over 10 options may be supported)

Available methods may vary depending on your location, currency, and other conditions. The Site will show the options that apply to you at the time of deposit.

7.2 Deposit limits

Unless otherwise stated on the Site or in the cashier, the general minimum deposit for local methods is:

For crypto deposits, minimum and maximum amounts may differ and will be shown in the cashier when you select a specific coin or token.

7.3 Deposit processing

Deposits made by card (Visa, Mastercard, Debit Cards) will be credited once 9winz receives irrevocable approval and an authorisation code from the payment provider. Other payment methods may process instantly or within a short period, depending on the provider.

We do not guarantee that every deposit will be successful. If a deposit is delayed or fails, you should contact your bank or payment provider first, then contact us if the issue is not resolved.

7.4 Step-by-step deposit guide

To deposit funds into your 9winz account:

1. Register or log in to your 9winz account.
2. Click the Deposit button at the top of the screen.
3. Select your preferred payment method from the list.
4. Enter the amount you wish to deposit (respecting the minimum).
5. Follow the on-screen instructions for the chosen method.
6. For card deposits, wait until approval and authorisation are confirmed.
7. To check your deposit history, open Deposit or go to My Profile > Wallet > Balance History and select Deposit in the Type filter.

7.5 Deposit use and unused deposit fee

Deposited funds are intended for gambling with 9winz. If you request a withdrawal of funds that have not been wagered at least once on games or bets, we may apply an administrative fee equal to 20% of the withdrawal amount (for withdrawals of at least 500 INR / 650 BDT). This is to cover payment processing and compliance costs.

8. Withdrawals

8.1 General withdrawal rules

Withdrawals will, where possible, be processed back to the same method used for deposit. If that is not possible, we may ask you to choose another available method, provided that we are satisfied with your KYC verification and payment ownership.

Unless otherwise indicated, the general minimum withdrawal is:

• 1000 INR (or equivalent in other supported currency).

8.2 Withdrawal limits

Unless stated differently on the Site or agreed individually, standard limits are:

Additional checks may be required once total withdrawals reach or exceed:

• 200,000 INR / 250,000 BDT in cumulative withdrawals.

8.3 Withdrawal processing time

We aim to process withdrawal requests within 48 hours where possible. In some cases, withdrawals may be processed instantly, subject to payment provider availability and successful KYC checks.

Actual receipt times depend on the method and your bank or payment provider. We are not responsible for delays caused by external institutions.

8.4 Crypto withdrawals

If you deposit using crypto, you may be required to withdraw using crypto as well. Minimum and maximum crypto withdrawal limits will be displayed in the cashier for the chosen currency.

8.5 Step-by-step withdrawal guide

To request a withdrawal from your 9winz account:

1. Log in to your 9winz account.
2. Ensure you have no unsettled bets or active actions blocking the balance.
3. Open the withdrawal section on the Site.
4. Select an available withdrawal method.
5. Enter the amount you wish to withdraw, respecting the minimum of 1000 INR.
6. Submit the withdrawal request via the website. Requests by phone or email are not accepted.
7. Provide any requested KYC documents for verification.
8. To track your withdrawal history, go to Deposit or My Profile > Wallet > Balance History and select Withdrawal in the Type filter.

8.6 Fees and third-party charges

9winz may charge fees in some cases as described in these Terms or on the Site. In addition, your bank, card issuer, or payment provider may apply their own charges for transfers, currency conversion, or processing. Such charges are your responsibility.

9. Currency

9winz currently supports the following main currencies for Indian and regional players:

• Indian Rupee (INR)
• Bangladeshi Taka (BDT)

Some payment methods or bonuses may be available only for specific currencies. Currency selection at registration or deposit cannot always be changed later, so please choose carefully.

10. Bonuses and Promotions

10.1 General bonus rules

From time to time, 9winz may offer bonuses, free spins, free money, cashback, VIP rewards, or other promotions (collectively, “Bonuses”). Each Bonus is subject to:

• These general Terms and Conditions.
• Specific promotion terms shown on the Promotions page.
• Game rules and any other conditions mentioned on the Site.

Bonuses are typically available to players from India, unless stated otherwise. 9winz may refuse, limit, or cancel any Bonus at its discretion where required for fairness, security, or compliance.

10.2 Welcome Bonus

9winz may offer a Welcome Bonus for new players. While the exact amounts and structure may change from time to time, the usual steps to claim are:

• Create an account at 9winz.
• Log in to your account.
• Visit the Promotions page.
• Select the listed Welcome Bonus and follow the instructions.
• Read and accept the promotion-specific terms before claiming.

Wagering requirements, contribution percentages, game restrictions, and maximum winnings for the Welcome Bonus will be defined on the Promotions page.

10.3 $10 Free Money

9winz may, from time to time, grant a $10 Free Money offer or an equivalent amount in another currency. Typical rules include:

• The $10 free money amount cannot be withdrawn directly.
• You must meet the wagering requirement of 35x the free money amount.
• You must make a minimum real-money deposit of $10 (or equivalent) before requesting withdrawal of any winnings from free money.
• The minimum deposit must be wagered at least once.

We may limit the maximum winnings you can withdraw from this offer. Such limits will be stated in the bonus description.

10.4 Cashback promotions

From time to time, cashback offers may be available to active players. To claim, you usually need to:

• Register and sign in to your account.
• Visit the Promotions page.
• Select a cashback offer if shown.
• Follow the detailed rules for that cashback promotion.

Cashback terms, such as minimum loss, percentage of cashback, wagering requirements, and eligible games, will be described for each offer.

10.5 9winz Rewards and VIP Program

Every registered player becomes part of the 9winz Rewards and VIP program. As you play for real money, you may move through different VIP levels and receive special benefits. General program rules include:

• Your VIP level is personal and cannot be transferred or sold.
• Rewards and calculations may change at our discretion.
• Crypto deposit rewards may vary and do not follow a fixed formula.

Full details of VIP levels, points, and rewards will be provided on the Site or via direct communication.

10.6 Sports / IPL Welcome Bonus

For sports and cricket fans, including IPL tournaments, 9winz may run special sports welcome or reload offers. General steps to join such an offer are:

• Register and sign in.
• Visit the Promotions page.
• Select the sports welcome or IPL bonus, if available.
• Follow the specific instructions and terms for qualifying bets, odds, and rollover.

Exact bonus amounts and conditions will be provided at the time of the offer.

10.7 Bonus use and expiry

Unless otherwise stated:

• Bonuses may be removed if they are not used within one week from the time they are granted.
• The amount of winnings from any bonus may be limited to the amount of accrued bonus funds or a set maximum as indicated in each offer.
• Bonus funds cannot be used on games that are excluded from bonus wagering.

10.8 Irregular bonus play and abuse

We monitor game activity for patterns that indicate bonus abuse or unfair advantage. Examples of irregular play can include:

• Using multiple accounts to claim the same bonus more than once.
• Placing single large bets after building a balance with low-risk bets using bonus funds.
• Using strategies that carry little or no risk to unlock bonus funds or cashback.

If we determine that irregular play or bonus abuse has occurred, we may:

• Withhold withdrawals linked to such activity.
• Confiscate bonus funds and any winnings arising from them.
• Close or block the accounts involved.

11. Games and Services

11.1 Game types

9winz offers a broad selection of online casino and betting options for Indian players, including:

• Slots
• Live Casino
• Sports Betting
• Aviator and crash games
• Instant Games
• TV Games
• Table Games
• Arcade Games
• Lottery Games
• Scratch Games
• Card Games
• Other Games and special titles

Game availability can depend on your location, currency, and provider rights.

11.2 Game providers

Games on 9winz are supplied by respected studios and live casino providers, such as (without limitation):

• Evolution
• Ezugi
• NetEnt
• PG Soft
• Jili Games
• Pragmatic Play
• Red Tiger
• Playtech
• Spribe
• SmartSoft
• Turbo Games
• Aviatrix
• Games Global
• BGaming
• BETSOFT
• and other listed partners

Game rules, payout tables, and special features are explained inside each game. You are encouraged to read them carefully before placing real-money bets.

11.3 Sports betting

The sports section lets you place bets on a variety of events and e-sports, which may include:

• Cricket
• Football
• Basketball
• Tennis
• Volleyball
• Ice Hockey
• MMA and Boxing
• American Football
• Table Tennis
• eSports such as Dota 2, Counter-Strike 2, League of Legends, Valorant, and others

Odds, settlement rules, and markets are set by our trading team and providers. In case of dispute, the official results and our betting rules will apply.

12. Mobile Use and Apps

9winz is available across multiple platforms:

• Desktop browsers
• Mobile web browsers
• Android app
• iOS app

The same account can be used on all supported platforms. Some features or games may be optimised for specific devices.

13. Responsible Gaming

13.1 Our approach

9winz supports responsible gaming and encourages players to stay in control of their play. Gambling should be viewed as a form of entertainment, not a source of regular income or a solution to financial problems.

13.2 Player protection tools

We provide several tools that allow you to set limits and take breaks when needed, including:

• Self-exclusion
• Account pause (temporary break)
• Deposit limits
• Wager limits
• Loss limits
• Session time limits

You can manage these options by logging in and going to the profile section of your account. Some changes, especially reductions in limits, may take effect immediately, while increases may have a delay to help protect you from impulsive decisions.

13.3 Underage and vulnerable players

We do not permit underage gambling. If you share your device with minors, we recommend using parental control software and always keeping your login details secure.

If you feel that gambling is harming your life or the life of someone close to you, we encourage you to seek help from professional counselling services in your region and to contact us for self-exclusion.

13.4 Support contact for responsible gaming

If you wish to set limits, request self-exclusion, or get assistance related to responsible gaming, please contact us at [email protected].

14. Prohibited Use and VPN

14.1 Illegal and fraudulent activity

You must not use 9winz for any unlawful purpose, including but not limited to:

• Money laundering or financing of illegal activities.
• Use of stolen or unauthorised payment methods.
• Collusion with other players.
• Use of bots, scripts, or software to gain unfair advantage.

We reserve the right to report suspicious activity to relevant authorities and to freeze or close accounts involved.

14.2 VPN, proxy, and masking tools

You must not use VPN, proxy, or any IP-masking service to hide your true location, bypass geo-restrictions, or break local laws. If we suspect that you are using such tools to carry out illegal, fraudulent, or abusive activity, we may request that you stop using them or we may suspend or close your account.

15. Inactive Accounts and Administrative Fees

An account is considered inactive if there has been no login, no bet, and no transaction for a continuous period of 12 months. For inactive accounts with a real-money balance, we may charge a monthly administrative fee of:

• 5% of the account balance, with a minimum of 100 INR / 130 BDT.

We will attempt to contact you before applying any such fee. If the account balance reaches zero, no further inactive account fees will be charged.

16. Refund and Cancellation Policy

All games and bets offered on 9winz involve instant consumption of the product at the moment a spin, hand, round, or bet is placed. For this reason:

• We do not offer refunds or cancellations for completed bets or game rounds.
• Once a real-money wager is placed, it cannot be reversed.

In the rare event of game malfunction or technical error, we may void affected bets and either refund the stake or settle the bet according to game provider rules. Our decision, based on the game provider’s logs, will be final.

17. Complaints and Disputes

17.1 Internal complaints process

If you have a complaint about our services, your account, a transaction, or the outcome of a game, you should contact our support team as soon as possible at [email protected]. Please include:

• Your full name and registered email address.
• Your account ID or username.
• A clear description of the issue and relevant details such as date, time, game or bet reference.

We aim to respond to complaints within 10 days. In some cases, external factors or further investigation may cause delays, in which case we will keep you informed.

17.2 Final decision and external bodies

Our internal records, including game logs, transaction history, and provider reports, will be used to review and decide on complaints. Our final decision will be based on these records and applicable rules. Where required by law or licence, you may be able to escalate a dispute to a relevant authority or independent body as indicated on the Site.

18. Intellectual Property

All content on the Site, including but not limited to trademarks, logos, text, graphics, user interface, software code, and game titles, is protected by intellectual property laws and remains the property of 9winz, its group companies, or its licensors.

You may use the Site and its content solely for personal, non-commercial entertainment. You may not copy, modify, distribute, sell, or reverse engineer any part of the Site or its software.

19. Limitation of Liability

To the maximum extent allowed by law:

• 9winz shall not be liable for any loss of profits, loss of data, business interruption, or indirect, incidental, or consequential damages arising out of your use of the Site.
• We do not guarantee that the Site will be free from interruptions, delays, bugs, or errors, though we take reasonable steps to keep services stable and secure.
• In the event that we are found liable for any claim, our total liability shall not exceed the amount of real-money deposits you made to your account in the six (6) months preceding the event giving rise to the claim.

Nothing in these Terms limits liability for fraud, wilful misconduct, or any matter that cannot be limited under applicable law.

20. Changes to the Site and Services

We may, at any time, modify, suspend, or remove any part of the Site, including games, promotions, payment methods, or features, for reasons such as maintenance, security, legal requirements, or provider changes.

We may also discontinue or replace specific bonuses, tournaments, or loyalty schemes. Any such changes will be communicated through the Site where reasonably possible.

21. Governing Law and Jurisdiction

These Terms and your use of the Site are governed by the laws of Curacao. Any dispute, claim, or controversy arising out of or relating to these Terms, your account, or your use of 9winz shall be subject to the exclusive jurisdiction of the courts of Curacao, without prejudice to rights granted by mandatory law in your country of residence, where applicable.

22. Severability

If any part of these Terms is held to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect. The invalid or unenforceable part shall be replaced with a valid provision that comes closest to the original intent.

23. Entire Agreement

These Terms, together with the Privacy Policy, Bonus Terms, Game Rules, and any other rules or documents linked from the Site, represent the entire agreement between you and 9winz regarding your use of the Site and services. They replace any earlier agreements or understandings, written or oral, relating to the same subject.

24. Version and Last Update

The current version of these Terms and Conditions applies to all use of 9winz India on 9winzcasino.live. We reserve the right to update or revise these Terms at any time. Continued use of the Site after changes are published means you accept the updated version.

25. Support and Communication

If you need help, wish to update your details, ask about a transaction, or raise a complaint, please contact us:

• Email: [email protected]
• Support hours: 24/7

We may contact you using the email address, phone number, or other contact details linked to your account. Please ensure your contact information is always correct so that you receive all important notices.

By continuing to use 9winz India on 9winzcasino.live, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.